Forty pen pals, a summer job my parents didn't know about, and a father who worried my quietness would cost me. A personal account of how leadership begins long before anyone calls it that.
For years I attended leadership programmes because they were part of my development plan. Only later did I understand what they were really doing — and why experience alone was never going to be enough.
I have interviewed hundreds of people and been interviewed for roles I badly wanted. The candidates who stayed with me were never the most polished ones.
Emotional intelligence is not a personality trait you are born with or without. It is a set of learnable competencies — and one simple practice, the helicopter, that I have taught for two decades.
At forty-four I was certain the job was mine. A phone call told me otherwise. What happened in the hours after that call taught me more about leadership than any programme I had attended.